Delivery Information

We deliver to all areas across Egypt.

The moment you complete your purchase, your delivery will be processed. We will you send you a confirmation email to the email address you have provided, which includes the goods you have ordered and their cost.

Delivery Options:

• Home Delivery - processed and shipped within 6 business days excluding Fridays & public holidays. (free delivery on everything).
• Click & Collect

Safety Measures

In light of current circumstances, we are taking every measure to ensure the safety of our customers & employees. We have imposed strict hygiene and sanitation protocols at every step of the order & delivery process that put safety first. The precautionary measures include:

 

We will always continue to uphold all measures to offer you the best shopping experience from the safety and comfort of your home.

Home Delivery

Please note that due government regulations, delivery to the following areas is temporarily unavailable: Sharm, Taba, Dahab, Noubie, Eltour, Ras Seder, Belqas. All other areas will follow our standard delivery schedule detailed below.

Standard delivery is available for the following areas in 1-4 business days:

• Metropolitan
  • Cairo and Giza
• Alexandria
  • Alexandria
• Suiz Canal
  • Port Said
  • Ismailia
  • Suez
• Delta
  • Qaliyobiya
  • Minoufiya
  • Sharqiya
  • Gharbiya
  • Daqahliya
  • Behaira
  • Damietta
  • Kafr-e-Sheikh

Standard delivery is available for the following areas in 1-6 business days:

• Central Egypt
  • Fayoum
  • Beni Suef
  • Miniya
  • Assiut
  • Sohag
• Upper Egypt
  • Qena
  • Luxor
  • Aswan
• Touristique
  • Red Sea
  • South Sinai
  • North Coast
  • Matrouh
• Remote Areas
  • New Valley
  • North Sinai
  • Abu Simbel
  • Marsa Alam
  • Salloum
  • Halayeb
  • Shlateen

Cash On Delivery

The cash on delivery option is limited to a maximum of EGP 17,000 per order. We offer alternative payment options through debit/credit cards for orders above EGP 17,000.

The cash on delivery option is subject to a surcharge of EGP 50.

Click & Collect

You can pay online and we will deliver your order to the selected store for collection. After placing your order, you’ll receive a confirmation email / text message with order number. Please wait for an email and/or SMS from us telling you when it’s ready to collect.

If you’re unable to collect your order for any reason, please contact us on 02-24803822.
Please note that we’re unable to accept orders that include either non-available item or items for collection from one of our stores as well as items for home delivery. In these cases please place two separate orders – one for collection and one for home delivery.

We keep your order in store for 7 business days.

All uncollected orders will be cancelled and any payments made will be refunded to the card used for the purchase.

For more information, please visits our FAQ's page.